Terms and Conditions
Welcome to our Healing Alternatives UK website (the “Healing Alternatives UK Site" or the "Site").
By placing an order with Healing Alternatives (“Healing Alternatives, "we", "us" or "our") for product/ products which are sold on the Site (“product”/products”) you will be deemed to have read, understood and agreed to these Terms and Conditions ("Terms and Conditions"). Please read these Terms and Conditions carefully and, if you are unhappy with any aspect of these, then you should contact our customer service team before placing an order with us.
1. THESE TERMS
Please read the following together with our Privacy Policy to carefully to understand our views and practices regarding your use of the Site. By visiting http://healingalternatives.co.uk/ you agree to accept and consent by these terms as described in this policy.
From time to time, we may amend these terms. Every time you submit an order to us, please check these terms to ensure you understand the terms which will apply at the time you place your order.
These terms and any contract between us are in the English language only.
2. WHO WE ARE
The website is operated by Healing Alternatives Ltd ('we','us','our'). We are a limited company registered in England and Wales under company number: 12308281. Our registered office is at Robin Gate Cotmandene, Dorking, Surrey, RH4 2BL.
To contact us, please send us an email to: info@healingalternatives.co.uk or text us on H:A WhatsApp.
3. WHO IS RESPONSIBLE FOR YOUR ORDERS
All orders placed through this website which are to be delivered in the United Kingdom will remain and be fulfilled by us.
4. OUR PRODUCTS
All our products are certified 100% compliant throughout the UK and are legal. Should the product be used outside of the UK, the law of the country that it is used in will be enforced.
It is advised that you determine whether or not CBD is legal in your country before purchasing any of our products.
We will also not be held liable for replacing product should it be confiscated by law enforcement officials. It remains your responsibility to ensure that you use our products in the way that they were intended per the laws of your country.
5. USE OF OUR WEBSITE
All the content on the site - which can include but is not limited to the text, graphic and code - is the property of Healing Alternatives and is copyrighted as a collective work under the UK copyright laws. Permission is granted to digitally copy and print hard copy parts of this site to place an order for our products. You further agree not to change or update any materials downloaded from the site without our written permission.
We cannot review all third-party content and as such were are not responsible for the content posted by others. In an effort to provide value to our visitors we may link to third party sites and therefore access to them are at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other sites linked to or from the Site. Nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other sites that you visit.
Only consumers may purchase products from us on this website. If you are a business wishing to purchase these products for resale please contact us on H:A WhatsApp or info@healingalternatives.co.uk
We aim to update our Site regularly, and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely.
The images of the products on our website are for illustrative purposes only. The products and the packaging of the products you receive may vary slightly from those images. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflect the colour of the products.
All trademarks, trade names and service marks used on the site are trademarks or registered trademarks of Healing Alternatives.
6. WARRANTY DISCLAIMER
The materials and products sold on to this site are sold as-is. Our products do not have warranties.
Healing Alternatives does not represent or warrant that the functions on this site will be uninterrupted or error-free, and while we will do our best to ensure that our site is error-free, we cannot guarantee that all errors will be fixed and that the site is 100% virus-free. We also do not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, usefulness, timeliness, reliability or otherwise.
7. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US AND HOW TO PAY
Our contract with you:
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. This does not mean that your order has been accepted.
If we are unable to fulfill your order following this acknowledgement, we will contact you by email or by telephone.
If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price or description on our website or because we are unable to obtain authorisation for your payment, we will inform you of this by e-mail as soon as possible and we will not process your order. If you have already paid for the products, we will refund you the full amount paid as soon as possible.
We will confirm acceptance of your order by sending you an e-mail that confirms that the products have been dispatched. A legally binding contract between us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the products to you).
If you require any information concerning your order please email us at info@healingalternatives.co.uk quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
If you wish to make a change to the products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
A product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us. You own a product once we have received payment in full.
You can pay for products on our website using a debit or credit card (see relevant companies on our website).
We will take full payment for your order (including any delivery charges) on dispatch of the ordered products.
Where you select ‘Proceed to Payment’, all credit/debit card transactions on our website are processed using Viva Wallet, a secure online payment gateway that encrypts your card details.
We can choose not to accept an order from you for any products.
The purchase of products through the Site is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law.
You may only purchase products from our site if you are at least 18 years old.
8. OUR RIGHT TO MAKE CHANGES
Healing Alternatives may update or amend terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system's capabilities. These changes will not affect your use of the product.
Where we make changes to these terms or to the products and such changes affect your rights under these terms or your use of the products in any material way you will be notified when the relevant changes take effect. You may then end the contract before the changes take effect and receive a refund for any products you have paid for but have not yet received.
9. DELIVERY
If no one is available at your address to take delivery and it is not possible to leave the products securely at the premises, you will be left a note informing you that delivery has been attempted and that products have been returned to our courier’s premises, in which case, please contact our courier to rearrange delivery.
If after a failed delivery, you do not re-arrange delivery or collect the products from the delivery depot notified to you we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we will refund you the money you have already paid for the order but reserve the right to deduct from the refund a reasonable sum as compensation for any costs we have incurred as a result.
We are responsible for the products until the point they are delivered to you. You are responsible for the products on delivery and will own the products once we have received your order payment in full.
You should check all products you receive against your order as soon as possible. If you discover that the products are damaged or misdescribed after delivery, it is advisable to tell us as soon as possible as your legal rights as a consumer vary depending on the time period.
Complimentary standard delivery will be applied to all UK orders over £60.
UK Standard Delivery is: £4.99 and UK Express Delivery is £5.99.
10. PRICE OF PRODUCTS AND DELIVERY CHARGES
The prices of the products will be as quoted on our website from time to time. Prices for our products may change from time to time, but changes will not affect any order which we have already confirmed our acceptance of.
The price of a product includes VAT (where applicable) at the applicable current rate . If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
The price of a product excludes delivery charges, which you must also pay. Our delivery charges are as quoted on our website from time to time and are dependent on the delivery method you choose when you place your order. Please take the time to read and check your order at each stage of the order process.
It is always possible that, despite our reasonable efforts to ensure that the prices of products are correct at the time when the relevant information was entered onto the system, some of the products on our Website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.
11. DISCOUNT AND PROMOTION CODES
Occasionally, we may offer special promotions (such as discounts or offers) on certain products with a code. We have the right to withdraw such promotions at any time and they may also be subject to time restrictions, availability and other terms and conditions.
To avoid disappointment, please ensure you check the terms for a promotional offer before trying to redeem it.
Promotions cannot be added to an order after the order is confirmed, therefore you must ensure that the code is registered before you confirm and pay for the products.
We do occasionally work with third parties to offer promotions related to our products but we are not responsible for promotions related to our products where such promotions are published on external websites or other media which have not been approved by us.
12. E-GIFT CARDS TERMS AND CONDITIONS
E-gift cards are available and can be used exclusively online at healingalternatives.co.uk in GBP only.
E-gift cards can only be purchased by debt or credit cards.
E-Gift Cards cannot be refunded.
E-Gift Cards cannot be exchanged for cash.
Balances cannot be transferred onto a new e-gift card.
E-Gift Cards cannot be used to purchase e-gift cards.
E-Gift Cards cannot be "topped-up" (this means you cannot add more money to an existing e-Gift Card balance).
When you use your E-Gift Card, the amount of your purchase will be deducted from the balance of the card. Change will not be given. Any balance on a Gift Card can be used as full or part payment on a future purchase.
Online orders for Gift Cards will be shipped separately to any product orders made in the same transaction. E-cards will be emailed to the recipient address provided to us up to two hours after the order is placed or on a specified delivery date selected when purchasing the e-gift cards. Please check your junk emails in case you don't find it.
E-Gift Cards expire 12 months after purchase. Any remaining balance left on the card after the stated expiry date will be removed and the E-Gift Card will become invalid and no longer available for use. They cannot be reissued after expiry, nor can the expiry be extended.
In cases where your E-Gift Card is misplaced/deleted, Healing Alternatives is unable to replace or reimburse the remaining balance on a card. Healing Alternatives cannot be held responsible for any balance lost on an E-Gift Card as a result of theft or fraud. Healing Alternatives cannot be held responsible for the unauthorised use of your card where the E-Gift Card number and/or PIN have become known to another party. Replacement E-Gift Cards can be e-mailed to your registered e-mail address only.
Healing Alternatives reserves the right to refuse to accept an E-Gift Card which it deems to have been duplicated or which is otherwise suspected of being potentially fraudulent.
Healing Alternatives reserves the right to update and change the terms and conditions of our E-Gift Cards at any time. This does not affect your legal rights. Use of your Healing Alternatives E-Gift Card constitutes acceptance of our terms and conditions. Your Healing Alternatives E-Gift Card is the property of Healing Alternatives who maintains the right to cancel the card in situations where it is deemed necessary.
Registering your Healing Alternatives Gift Card involves you disclosing personal information which includes your name, address, e-mail address and telephone number. The Healing Alternatives Privacy Policy applies wherever you are required to provide personal information.
13. OUR LIABILITY
(a) If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a natural, foreseeable consequence of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
(b) We only supply the products to you for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
(c) We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any breach of any terms implied by law including your right to receive products as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed.
15. INDEMNIFICATION
Healing Alternatives is not liable for any losses, expenses, damages and costs, including reasonable lawyers fees, resulting from any violation of these terms and conditions or any activity related to your account by you or any other person accessing the site using your Internet account.
16. LAW, JURISDICTION AND LANGUAGE
This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed and construed in accordance with the laws of England and Wales. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
These Terms & Conditions were last updated on the 2nd March 2022.